Frequently Asked Questions
SHIPMENT
1. FedEx. We will choose the suitable one for you.
2. Orders will be shipped within 48hours.
(Orders are typically processed and shipped on the same business day if you order before 5pm (Chinese Time GMP+8),
Otherwise on the next business day.)
3. Delivery Time: USA, Canada 2-4 Business Days; Europe 2-4 Business Days; Africa 3-7 Business Days.
As regards the delivery time for other countries, please consult customer service.
We are able to delivery the package to all over the world.
4. Shipment doesn't accept any address with PO. Box
5. Please Ensure Your Address Is Correct.
1. FedEx. We will choose the suitable one for you.
2. Orders will be shipped within 48hours.
(Orders are typically processed and shipped on the same business day if you order before 5pm (Chinese Time GMP+8),
Otherwise on the next business day.)
3. Delivery Time: USA, Canada 2-4 Business Days; Europe 2-4 Business Days; Africa 3-7 Business Days.
As regards the delivery time for other countries, please consult customer service.
We are able to delivery the package to all over the world.
4. Shipment doesn't accept any address with PO. Box
5. Please Ensure Your Address Is Correct.
We exercise a very strict quality control process to ensure that our clients receive only the best goods.
►If you don't want to use/keep the items you can return them and get a full refund. Items must be returned within 5 days of receipt.
►Your Refund will be returned once we receive the items with original state.
►Will not provide refunds once items have been used or altered (installed, brushed, dyed, picked, cut, or washed etc.).
►If you want to return the itmes, must be returned to SHALISE HAIR COLLECTION Within 7 days of receipt.
►Products must be in their original condition (unworn, unaltered, unwashed, undamaged) and all labels and packaging must be included.
►Your Refund will be returned once we receive the itmes with original state.
►If you want to return an item you need to email via our contact us page CLICK HERE. We will not accept any merchandise that has been used or altered (installed, brushed, dyed, picked, cut, or washed).
►Mink Lash/ 3D Mink Lash/ Customized Wrap Labels/ Hair Bags/ Customized Wig Not Acept Refund/Return After Shipment.
►PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT.